Terms of Service

Last updated 22 October 2026

1. Who we are

Viesti Cloud is provided by Ylönen Consulting Oy (Business ID 3592489-5, PL 1188, 00101 Helsinki, Finland), referred to below as “we”. Contact: elias@ylonenconsulting.com.

2. Scope

These terms apply to the Viesti Cloud service (“Service”) and this website. The Service is for organisations only, not consumers. Using the Service requires a written agreement with us. If that agreement conflicts with these terms, the agreement prevails.

3. The Service

The Service is a Salesforce Marketing Cloud Journey Builder activity that sends SMS messages to Finnish mobile numbers through an SMS gateway and mobile operators. We operate the Service with professional care. Unless agreed otherwise in writing, we do not guarantee uninterrupted availability. We are not responsible for delays or failures caused by Salesforce, the SMS gateway, mobile operators or recipients’ devices.

4. Your responsibilities

• You decide who receives messages and what they say, and you need a lawful basis for sending them. For direct marketing, this includes the recipient’s prior consent and an easy way to opt out.
• You must have the right to use your sender ID.
• You must not send unlawful, misleading or harmful content, unsolicited bulk messages, or special categories of personal data such as health data.
• You must keep your installed package credentials confidential.

5. Fees

Fees are set in your agreement with us. Unless agreed otherwise, we invoice monthly in arrears, payment is due 14 days net, and prices are excluding VAT.

6. Data protection

When you send messages, you are the controller and we process the recipients’ personal data on your behalf as a processor. That processing is governed by the IT2022 EHK special terms for the processing of personal data and the processing details in your agreement. Our own processing of personal data is described in our Privacy Policy.

7. Intellectual property

We own the Service and its software. You get a non-exclusive right to use the Service while your agreement is in force. Your data, messages and journeys remain yours.

8. Liability

Our total liability is limited to the fees you paid for the Service in the six months before the event giving rise to the claim. Neither party is liable for indirect or consequential damage, such as lost profits. These limits do not apply to wilful misconduct or gross negligence.

9. Suspension and termination

We may suspend sending immediately if your use endangers the Service, the SMS gateway or mobile networks. If we do, we notify you without delay. Termination is governed by your agreement. When it ends, we deactivate your account and delete your credentials and any personal data we hold on your behalf.

10. Changes

We may update these terms. We notify customers of material changes at least 30 days in advance.

11. Governing law

These terms are governed by the laws of Finland. Disputes are resolved in the Helsinki District Court.